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How much notice do I need to give for a car booking and can i pay with my credit card?
1 hour is preferable, however we will always endeavour to comply with shorter notice requests. Yes, Most of our cars facilitate Swipe and Chip and Pin and except All major Credit Cards
How much notice do I have to give for a cancellation?
Providing sufficient notice is given to prevent an Executive Taxi being dispatched from base (Dublin) to the requested pick-up point, no charge will be made for a cancelled booking.
Will my booking have a reference number?
Yes – every booking you make with Executive Transfers will have a unique reference
If I cancel a car do I need a reference number?
Yes – a cancellation code is issued with every cancelled booking.
What information do I need when making a car booking?
You will be asked to supply the following:
- Date and Time of pick-up (using 24 hour clock)
- Pick-up address, including postcode
- Destination, including postcode
- Flight number, if applicable
- Contact telephone number(s)
- Any special requirements
- Payment method
- Email Address
Will I have to repeat my details each time I call?
The first time you make a booking with Executive Transfers, the following information will also be required:
- Full name
- Credit card number
- Expiry Date
- Email address
- Postal address
This ‘profile’ information will then be securely stored on our system for use with any subsequent bookings.
Do I have to phone a call centre and press lots of buttons before I get through to an operator?
No – in our experience customers prefer to talk to real people straight away and at Executive Transfers we aim to answer all calls within five rings and no automated machines to answer.
How much notice should I give for an email booking?
It is preferable to give at least 24 hours notice, however during office hours an attempt is made to reply within 2 hours. Passengers in doubt as to whether their e-mail has been received and acted upon should call the office to check that the booking is in place.
How do I identify my driver at the airport?
Executive Transfers use very distinctive and clearly Perspex boards with our Logo @ the top and passenger names @ the bottom.
What do I do if I cannot find my driver?
Always carry a note of our number (00 353 1 436 1800) and call immediately, at the collection time and place, if the chauffeur cannot be seen.[/vc_column_text][/vc_column][/vc_row]